Shibari Lounge

Privacy Statement

Updated: June 2025

This Privacy and Cookie Statement outlines Shibari Lounge's practices regarding how we collect, store, and use information gathered from visitors to our website, clients, event attendees, and shop customers. We are committed to transparency, privacy, and upholding your rights in accordance with UK data protection law.

About Us
Shibari Lounge is a trading name operated by a VAT-registered limited company in England, and acts as the Data Controller for the processing of your personal data. For discretion and privacy, this statement refers only to Shibari Lounge and our sister companies, Sakunawa: The Shibari Shop and Saku Snaps. Full business details are available upon request. If you have any questions, please contact us at hello@shibarilounge.co.uk.

We are an 18+ business. Our workshops, events, and store are intended for consenting adults only. We do not knowingly collect or store data from anyone under the age of 18.

Information We Collect

We may collect the following types of personal data:

  • Name and contact information;

  • Social media handles or usernames;

  • Booking or purchase data, including Square payment details (excluding full card numbers), delivery addresses, and collection preferences;

  • Communications via email, contact forms, or social platforms;

  • Website usage details and analytics via cookies (e.g., pages visited, device/browser type).

Lawful Basis

Depending on the type of processing, we may use any of the following lawful bases:

  • Consent

  • Our legitimate interests

  • Performance of a contract with you

  • Compliance with a legal or regulatory obligation

How We Use Your Information

We collect and use your personal data to:

  • Respond to enquiries;

  • Process orders and bookings;

  • Share information about upcoming events and shop updates;

  • Improve our website and event offerings;

  • Comply with legal or regulatory obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

When your data is no longer required for the purposes of the processing, your personal data is delete or anonymised.

We may be required to retain your personal data for additional periods of time, for examples, where required to do so by law.

Disclosure of Information

We may disclose personal data:

  • To trusted service providers (e.g., Ticket Tailor, Square, Paypal, Stripe, Mailchimp);

  • To delivery or collection coordinators when relevant to your shop order;

  • To legal authorities where required by law;

  • In the event of a business merger or sale.

Cookies and Tracking Our website uses cookies to:

  • Improve functionality and usability

  • Track performance via tools like Google Analytics

  • Understand user behaviour and demographics anonymously

You can control or disable cookies at any time through your browser settings. Learn more at AboutCookies.org.

Third-Party Services We may share your data with the following platforms to fulfil our services:

  • Ticket Tailor (event booking)

  • Square (secure payment processing)

  • Stripe (secure payment processing)

  • PayPal (secure payment processing)

  • Mailchimp (newsletter distribution)

  • Instagram and FetLife (community engagement)

Our third-party services may transfer your personal data outside the EEA. Each service has its own privacy statement and safeguards in place. Where we transfer your personal data outside the EEA to a country that does not have a current adequacy decision (for example, by posting content on Fetlife), we only do so with your explicit consent.

Security of Your Data

We know how much data security matters to our clients, customers and community. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured and encrypted to ensure it is protected.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you;

  • Request correction or deletion of your information;

  • Object to or restrict processing;

  • Withdraw consent at any time;

  • Lodge a complaint with the Information Commissioner’s Office.

To exercise any of these rights, please email hello@shibarilounge.co.uk.

Governing Law

This statement and all related terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to This Statement

We may amend this Policy and Cookies Statement from time to time. Significant updates will be highlighted on our website. Last reviewed: April 2025.

Contact Us

If you have any questions, concerns, or requests regarding your data or this statement, please contact:

Email: hello@shibarilounge.co.uk